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Service worker role in encouraging customer organizational citizenship behaviors
Bove, Liliana L.; Pervan, Simon J.; Beatty, Sharon E.; … - In: Journal of business research : JBR 62 (2009) 7, pp. 698-705
Persistent link: https://www.econbiz.de/10003862014
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Insufficient discriminant validity : a comment on Bove, Pervan, Beatty, and Shiu (2009)
Farrell, Andrew M. - In: Journal of business research : JBR 63 (2010) 3, pp. 324-327
Persistent link: https://www.econbiz.de/10003960040