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Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors

Yue, Yumeng; Wang, Karyn L.; Groth, Markus - In: Personnel psychology : a journal of applied research 70 (2017) 4, pp. 769-808

Persistent link: https://www.econbiz.de/10011781540

When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees

Yue, Yumeng; Nguyen, Helena; Groth, Markus; Johnson, Anya; … - In: Journal of service research 24 (2021) 3, pp. 435-454

Persistent link: https://www.econbiz.de/10012592950

Authoritarian leadership and employee silence in China

Duan, Jinyun; Bao, Chanzi; Huang, Caiyun; Brinsfield, … - In: Journal of management & organization : JMO 24 (2018) 1, pp. 62-80

Persistent link: https://www.econbiz.de/10011930248

The role of voice efficacy in the formation of voice behaviour : a cross-level examination

Duan, Jinyun; Kwan, Ho Kwong - In: Journal of management & organization : JMO 20 (2014) 4, pp. 526-543

Persistent link: https://www.econbiz.de/10011905650

Transformational leadership and employee voice behavior : a Pygmalion mechanism

Duan, Jinyun; Li, Chenwei; Xu, Yue; Wu, Chia-huei - In: Journal of organizational behavior : OB ; the internat. … 38 (2017) 5, pp. 650-670

Persistent link: https://www.econbiz.de/10011700612

Transformational Leadership and Employee Voice Behavior : A Pygmalion Mechanism

Duan, Jinyun - 2016

We theorized and examined a Pygmalion perspective beyond those proposed in past studies in the relationship between transformational leadership and employee voice behavior. Specifically, we proposed that transformational leadership influences employee voice through leaders' voice expectation and...

Persistent link: https://www.econbiz.de/10012980940

Psychological contract breach and destructive voice : the mediating effect of relative deprivation and the moderating effect of leader emotional support

Lin, Xiaoshuang; Wu, Chia-Huei; Dong, Yuntao; Chen, … - In: Journal of vocational behavior 135 (2022), pp. 1-17

Persistent link: https://www.econbiz.de/10013364289

The curvilinear effect of perceived overqualification on constructive voice : the moderating role of leader consultation and the mediating role of work engagement

Duan, Jinyun; Xia, Ying; Xu, Yue; Wu, Chia-Huei - In: Human resource management 61 (2022) 4, pp. 489-510

Persistent link: https://www.econbiz.de/10013348564

When is silence golden? : a meta-analysis on antecedents and outcomes of employee silence

Hao, Leilei; Zhu, Hui; He, Yuqian; Duan, Jinyun; Zhao, Teng - In: Journal of business and psychology 37 (2022) 5, pp. 1039-1063

Persistent link: https://www.econbiz.de/10013438777

How does managerial consultation backfire pertaining to employee voice pressure?

Wang, Xiaotian; Guo, Jingming; Cai, Yujie; Zhu, Yue; … - In: International journal of human resource management 35 (2024) 6, pp. 1164-1192

Persistent link: https://www.econbiz.de/10014552819