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Work-life imbalance, burning out, feeling down, I will quit, but quietly : the case of hospitality employees
Prentice, Catherine; Dominique-Ferreira, Sergio; Wang, … - In: Journal of hospitality marketing & management 34 (2025) 1, pp. 24-45
Persistent link: https://www.econbiz.de/10015189073
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Addressing service profit chain with artificial and emotional intelligence
He, Wei; Prentice, Catherine - In: Journal of hospitality marketing & management 31 (2022) 6, pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
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Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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Revisiting the job performance-burnout relationship
Prentice, Catherine; Thaichon, Park - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
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Managing service encounters with emotional intelligence
Prentice, Catherine - In: Journal of retailing and consumer services 51 (2019), pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
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Artificial intelligence as a boundary-crossing object for employee engagement and performance
Prentice, Catherine; Wong, IpKin Anthony; Lin, Zhiwei - In: Journal of retailing and consumer services 73 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014303366