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The moderating effects of national age stereotyping on the relationships between job satisfaction and its determinants : a study of older workers across 26 countries
Shiu, Edward; Hassan, Louise M.; Parry, Sara - In: British journal of management : BJM 26 (2015) 2, pp. 255-272
Persistent link: https://www.econbiz.de/10011305606
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Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco - In: The service industries journal 34 (2014) 14, pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
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Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco - In: European management journal 29 (2011) 1, pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
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Service employees' naturally felt emotions : do they matter?
Walsh, Gianfranco - In: European management journal 37 (2019) 1, pp. 78-85
Persistent link: https://www.econbiz.de/10011996288
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Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco; Bartikowski, Boris - In: European journal of marketing : EJM 47 (2013) 8, pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
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Perceived external reputation as a driver of organizational citizenship behavior : replication and extension
Schaarschmidt, Mario; Walsh, Gianfranco; Ivens, Stefan - In: Corporate reputation review : an international journal 18 (2015) 4, pp. 314-336
Persistent link: https://www.econbiz.de/10011474515
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Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco; Dahling, Jason J.; Schaarschmidt, Mario - In: Journal of service management 27 (2016) 4, pp. 534-562
Persistent link: https://www.econbiz.de/10011563670
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Do service scripts exacerbate job demand-induced customer perceived discrimination?
Walsh, Gianfranco; Hammes, Eva Katharina - In: The journal of services marketing 31 (2017) 4/5, pp. 471-479
Persistent link: https://www.econbiz.de/10011742757
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Service employees' job demand and two types of deviance : the moderating role of organizational resources
Hammes, Eva Katharina; Walsh, Gianfranco - In: Marketing : ZFP ; journal of research and management 39 (2017) 1, pp. 15-26
Persistent link: https://www.econbiz.de/10011780836