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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Increasing job performance and decreasing salesperson propensity to leave : an examination of an Asian sales force
Rutherford, Brian A.; Park, Jungkun; Han, Sang-lin - In: The journal of personal selling & sales management : JPSSM 31 (2011) 2, pp. 171-183
Persistent link: https://www.econbiz.de/10009127294
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Emotional labor's impact in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 11, pp. 2338-2345
Persistent link: https://www.econbiz.de/10009788988
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Understanding multifaceted job satisfaction of retail employees
Chung, Te-lin; Rutherford, Brian; Park, Jungkun - In: International journal of retail & distribution management 40 (2012) 9, pp. 699-716
Persistent link: https://www.econbiz.de/10009614689
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Increasing job performance and reducing turnover : an examination of female Chinese salespeople
Rutherford, Brian N.; Wei, Yujie; Park, Jungkun; Hurh, … - In: Journal of marketing theory and practice 20 (2012) 4, pp. 423-436
Persistent link: https://www.econbiz.de/10009688899
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The moderating effects of gender and inside versus outside sales role in multifaceted job satisfaction
Rutherford, Brian N.; Marshall, Greg W.; Park, Jungkun - In: Journal of business research : JBR 67 (2014) 9, pp. 1850-1856
Persistent link: https://www.econbiz.de/10010379220
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Management of frontline finanical sales personnel
Oh, Joon-Hee; Park, Jungkun; Rutherford, Brain N. - In: Journal of financial services marketing : JFSM 19 (2014) 3, pp. 208-220
Persistent link: https://www.econbiz.de/10010497757
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The interplay of salesperson's job performance and satisfaction in the financial services industry
Oh, Joon-Hee; Rutherford, Brain N.; Park, Jungkun - In: Journal of financial services marketing : JFSM 19 (2014) 2, pp. 104-117
Persistent link: https://www.econbiz.de/10010497776
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Sequencing of multi-faceted job satisfaction across business-to-business and business-to-consumer salespeople : a multi-group analysis
Hartmann, Nathaniel N.; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 70 (2017), pp. 153-159
Persistent link: https://www.econbiz.de/10011620405
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The role of emotions on frontline employee turnover intentions
Cho, Yoon-Na; Rutherford, Brian N.; Friend, Scott B.; … - In: Journal of marketing theory and practice 25 (2017) 1, pp. 57-68
Persistent link: https://www.econbiz.de/10011654472