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~subject:"Artificial intelligence"
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Artificial intelligence
Consumer behaviour
41
Konsumentenverhalten
41
Beziehungsmarketing
33
Relationship marketing
33
Service quality
32
Dienstleistungsqualität
31
Gambling
27
Glücksspiel
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Customer satisfaction
21
Kundenzufriedenheit
21
Intelligence
17
Intelligenz
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Emotion
11
Künstliche Intelligenz
11
Brand management
10
Markenführung
10
Customer engagement
9
Customer integration
9
Customer loyalty
9
Emotional intelligence
9
Kundenintegration
9
Brand image
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Casinos
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Coronavirus
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Customer retention
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Gastgewerbe
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Hospitality industry
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Arbeitsleistung
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Bibliometrics
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Bibliometrie
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Job performance
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English
11
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Prentice, Catherine
11
Wang, Xuequn
3
He, Wei
2
Lopes, Sergio Dominique
2
Nguyen, Mai
2
Weaven, Scott
2
Wong, IpKin Anthony
2
Chen, Ying
1
Datta, Amit
1
Guerreiro, João
1
Hsiao, Aaron
1
Kumawat, Ekta
1
Leung, Rosanna
1
Lin, Zhiwei
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Loureiro, Sandra Maria Correia
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Journal of hospitality marketing & management
3
Journal of retailing and consumer services
3
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
11
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
Symmetrical and asymmetrical approaches to brand loyalty : the case of intelligent voice assistants
He, Wei
;
Prentice, Catherine
;
Wang, Xuequn
- In:
Journal of business research : JBR
183
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10015143908
Saved in:
3
A systematic literature review of AI in the sharing economy
Chen, Ying
;
Prentice, Catherine
;
Weaven, Scott
;
Hsiao, Aaron
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 434-451
Persistent link: https://www.econbiz.de/10013326485
Saved in:
4
Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
5
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen, Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
6
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
7
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen, Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
10
Artificial intelligence as a boundary-crossing object for employee engagement and performance
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lin, Zhiwei
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014303366
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