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Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.; Becker, Marc; Blut, Markus; Paluch, Stefanie - In: Psychology & marketing 41 (2024) 3, pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
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Unintended consequences of service robots : recent progress and future research directions
Heirati, Nima; Pitardi, Valentina; Wirtz, Jochen; … - In: Journal of business research : JBR 194 (2025), pp. 1-11
Persistent link: https://www.econbiz.de/10015425729
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
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Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.; Wirtz, Jochen; Paluch, Stefanie - In: Contemporary Trends in Marketing : Problems, Processes …, (pp. 93-110). 2023
Persistent link: https://www.econbiz.de/10014338924
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Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Guido, Jorge Carlos Fiestas Lopez; Kim, Jee Won; … - In: Journal of service theory and practice 34 (2024) 1, pp. 127-154
Persistent link: https://www.econbiz.de/10014526017