Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge, conveyor restaurants, self-service information/check-in/check-out kiosks, and many others. Despite the huge...

Most people in the future will not need to work, at least in the ways in which we continue to think about work/human labour. In this chapter, we discuss the role of humans in the future economy. We begin with a discussion of the evolution of the integration of robots into the economy. Then, we...

Purpose This paper aims to analyse three decision-making approaches that involve humans and artificial autonomous agents, namely, human “in the loop”, “on the loop” and “out of the loop” and identifies the decision characteristics that determine the choice of a decision-making...