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Tackling customer wait times : advanced techniques for call centre optimization
Dwivedi, Dwijendra Nath; Khashouf, Shafik - In: Intelligent optimization techniques for business analytics, (pp. 255-267). 2024
Persistent link: https://www.econbiz.de/10014578628
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Artificial Intelligence Applications in Banking and Financial Services : Anti Money Laundering and Compliance
Gupta, Abhishek; Dwivedi, Dwijendra Nath; Shah, Jigar - 2023
Chapter 1: Introduction to financial crimes and its participants -- Chapter 2: Anti financial crimes organization overview in a financial institution -- Chapter 3: Financial institutions approach to curbing and mitigating financial crimes -- Chapter 4: IT solutions for monitoring and managing...
Persistent link: https://www.econbiz.de/10014318465
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Innovative marketing in banking : the role of AI and data engineering
Dwivedi, Dwijendra Nath; Mahanty, Ghanashyama; Dwivedi, … - In: AI and data engineering solutions for effective marketing, (pp. 409-423). 2024
Persistent link: https://www.econbiz.de/10015101110