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Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
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Can personalized recommendations in charity advertising boost donation? : the role of perceived autonomy
Lv, Linxiang
;
Huang, Minxue
- In:
Journal of advertising
53
(
2024
)
1
,
pp. 36-53
Persistent link: https://www.econbiz.de/10014575200
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