Bititci, Umit S.; Carrie, Allan S.; McDevitt, Liam - In: International Journal of Operations & Production Management 17 (1997) 5, pp. 522-534
The performance management process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The performance measurement system is the information system which is at the heart of the...
