Beaumont, Nicholas B.; Sohal, Amrik S.; Terziovski, Milé - In: International Journal of Quality & Reliability Management 14 (1997) 8, pp. 814-833
Presents a comparative analysis of the attitudes to and the use of quality management practices (QMP) in Australia’s manufacturing and service industries. Outlines the survey methodologies, lists questions asked and summarizes responses to them. Identifies and comments on statistically...