The current study seeks to answer a number of key questions concerning the strategicmanagement of frontline employees (e.g. individuals who do not occupy an executive,managerial or supervisory role in functions such as production, maintenance, service andclerical functions) and their...

Both enterprise agreements (EAs) and the implementation of total quality management (TQM) have the goals of improving productivity and performance and distributing the gains of such improvement within workplaces and, in a broader context, making Australian products more competitive in the...

Purpose – Modern bureaucracies are under reconstruction, bureaucracy being no longer “modern”; they are becoming “post” bureaucratic. Defining the post‐bureaucratic organization as a hybrid form provides insight into the intrinsic difficulties involved in the refurbishment of large...