Purpose – The purpose of the paper is to describe the impediments to information technology (IT) adoption and possible solutions in the context of business relationships by drawing on case studies conducted in both Australia and Finland in the heavy manufacturing sector....

Traditionally, retail travel agencies have acted as intermediaries between primary creators/suppliers of travel products and the consumer, largely as a function of taking upon themselves the transaction costs for the consumer to find and select appropriate travel facilitators. Internet-related...

The evaluation of information technology (IT) is fraught with misconception and there is a lack of understanding of appropriate IT evaluation methods and techniques. The benefits, costs and risks of IT need to be identified, managed, and controlled if businesses are to derive value from their...