This paper explores the nature and importance of leadership in technical projects. It argues that there is a need to develop a leadership model incorporating the distinguishing personality and occupational characteristics of technical professionals. It tested the applicability of Bass and...

Using a comparative work force survey of Australian and Indian call centre workers, the question of whether the outsourcing of info-service work portends a new division of labour is addressed. Evidence is presented that the work conducted in both Australian and Indian call centres is...