In responding to unanticipated challenges during the course of a project, lessons from crisis management research can be valuable. Effective project management requires both a proactive and reactive strategy in dealing with unanticipated and challenging events. A key element of success is...

This paper presents an account of the quality management system designed and adopted using a project alliance approach on the National Museum of Australia project. We discuss the integration of the selection criteria and performance measures and how these were used to provided a risk and reward...