Australia has been at the forefront of the adoption of outsourcing as a means for delivering IT services, but the success of IT outsourcing in Australia has been mixed. With two hundred and forty one responses from the top 1000 IT users in the country, the survey reported in this paper is one of...

Purpose – The purpose of this paper is to present an empirical investigation of the critical determinants for the adoption of e‐market in Australian small‐and‐medium sized enterprises (SMEs) within the technology‐organization‐environment (TOE) framework. Design/methodology/approach...

Purpose – The purpose of this paper is to discuss the use of data envelopment analysis (DEA) to benchmark store performance for the purpose of rationalising retail distribution network. Design/methodology/approach – As an illustration of the approach, DEA is applied to a sample of front...