Purpose – The purpose of this paper is to introduce the special issue volume that examines a range of concerns, challenges and responses relating to temporary workers and human resource management (HRM). Design/methodology/approach – The paper highlights eight key research questions and...

Purpose – The paper seeks to determine whether and how the quality of working life (QWL) varies between call centres (CCs) in the in‐house/outsourced, public and private sectors and the implications of these findings on human resource management (HRM). Design/methodology/approach – This...

Purpose – This paper aims to identify and empirically test whether growth preparedness and success perceptions are important, discriminating small business owner (SBO) characteristics that influence strategic direction. The intended outcome was to create a strategic typology that resonates...

Purpose – This paper aims to examine how – and whether – members of an industry cluster share knowledge through networking as a means to improving competitive advantage and, in particular, whether trust is present in the knowledge‐sharing process. Design/methodology/approach – The...

The recent growth in the trust literature indicates that both researchers and practitioners are continuing to recognise its importance as a factor for determining organisational success and the well‐being of employees. Trust is, however, a complex, multidimensional construct that has generated...

Purpose – The purpose of this paper is to examine the management of agency workers in Australia and, in particular, to identify the challenges presented to HRM by agency work. Design/methodology/approach – After briefly reviewing the data on the incidence and growth of agency work in...