Purpose – This paper aims to report the results of a study focusing on the competencies and skills of supply chain managers, their use of supply chain technologies and future challenges in supply chain management (SCM), including issues relating to globalisation, environment, and supply chain...

Purpose – The purpose of this paper is to propose and empirically test a model of different aspects of ISO 9000 implementation in terms of their relationships with three key supply chain (SC) management practices (internal processes, supplier relationships, and customer relationships). In...

Reports the results of a survey of quality management practices (QMP) in Australian service companies. Although service industries are much more important contributors to GNP and employment than manufacturing industries, most quality management literature is oriented toward manufacturing. We...

Purpose – The purpose of this paper is to develop an understanding of the nature of collaborative arrangements that partners in Australian hospital supply chains use to manage inventories. Design/methodology/approach – A case study involving a supply chain network of ten healthcare...

This paper uses regression analysis of factors obtained from measured variables to find statistical relationships between investment in advanced manufacturing technology (AMT), the planning effort associated with that investment and operational performance of manufacturing firms operating in...