1. The Advent of Integrated Office Systems -- 1.1. Introduction -- 1.2. The Roots of Office Automation -- 1.3. Integrated Office System Technology -- 1.4. Converging Technologies -- 1.5. The Potential: Augmentation of Knowledge Work -- 2. The Problem: Technology-Driven Systems -- 2.1....

1. The Advent of Integrated Office Systems -- 2. The Problem: Technology-Driven Sytems -- 3. Conceptual Approaches to Electronic Office Systems -- 4. Understanding the Office and Organization -- 5. Office Efficiency, Effectiveness, and Productivity -- 6. User-Driven Design -- 7. Assessing the...