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Driving human-robot value co-creation in hospitality : the role of artificial empathy
Zhu, Tengteng
;
Xie, Lishan
;
Liu, Canmian
-
2025
Persistent link: https://www.econbiz.de/10015359586
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The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
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