Purpose – The current state of the art on continuous improvement takes into consideration that capabilities and organizational behaviors are more important elements for conduction and sustainability than the technical aspects. This set of capabilities and behaviors, initially addressed by...

Purpose – The latest models on knowledge management (KM) recognize four phases for its practice: acquisition, storage, distribution, and knowledge utilization. The KM is characterized as a multidisciplinary discipline, involving both technical and social aspects. Therefore, the purpose of this...