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An information processing perspective of process management : evidence from Baldrige award recipients
Ford, Matthew W.; Evans, James R.; Masterson, Suzanne S. - In: Quality management journal : QMJ 21 (2014) 1, pp. 25-41
Persistent link: https://www.econbiz.de/10010244642
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An exploratory analysis of preliminary blinded applicant scoring data from the Baldrige National Quality program
Evans, James R. - In: Quality management journal : QMJ 17 (2010) 3, pp. 35-50
Persistent link: https://www.econbiz.de/10003997723
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Insights prom the Baldrige Award item-level blinded applicant scoring data
Evans, James R.; Mai, Feng - In: Quality management journal : QMJ 21 (2014) 2, pp. 45-64
Persistent link: https://www.econbiz.de/10010357331