Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total quality management (TQM) has demonstrated its potential to be a successful way for organisations to...

The performance of manufacturing systems needs to be continuously reviewed in response to increasingly evolving market conditions. In recent years, a large volume of research has concentrated on improving manufacturing performance. Some research has been directed at senior management emphasising...