Explores the need for a business process re‐engineering methodology and presents a critique of the existing methodologies. The identified weaknesses served as a basis for the development of a new eight‐stage BPR methodology which was implemented and evaluated within three European...

Explores the role of evaluation in a business process re‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the evaluation of the implementation of a business process re‐engineering project in three case studies. The implementation of...