It has become clear that business process re‐engineering (BPR) draws on the knowledge and skills from many of the traditional management disciplines. The adoption of the process paradigm for managing enterprises creates new challenges of reconciling the relative roles of functions and...

Addresses how organizations are approaching Business process management. Following interviews in “leading edge” organizations, qualitative analysis has revealed key themes which may help inform others at an earlier stage in developing their approach to business process management. Presents...