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Measuring CSR image : three st...
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Bank
Corporate social responsibility
40
Corporate Social Responsibility
35
Consumer behaviour
27
Konsumentenverhalten
25
Firmenimage
19
Corporate reputation
18
Beziehungsmarketing
17
Relationship marketing
17
Kundenzufriedenheit
14
Customer satisfaction
13
Loyalty
11
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CSR
9
Customers
9
Satisfaction
9
Reputation
8
CSR image
7
Identification
7
Reporting
7
Spain
7
Spanien
7
CSR perceptions
6
Customer retention
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Dienstleistungsqualität
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Gastgewerbe
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Hospitality industry
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Kundenbindung
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Nachhaltige Entwicklung
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Service quality
6
Stakeholders
6
Sustainable development
6
Brand image
5
Hotel industry
5
Hotellerie
5
Messung
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Perception
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Public relations
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Pérez, Andrea
13
Rodríguez del Bosque, Ignacio A.
8
Martínez, Patricia
2
Ferguson, David
1
Garcia de los Salmones Sanchez, Maria del Mar
1
Khan, Zia
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López-Gutiérrez, Carlos
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The international journal of bank marketing : IJBM
3
Service business
2
Corporate social responsibility : challenges, benefits and impact on business performance
1
Corporate social responsibility and environmental management
1
Cuadernos de investigación UCEIF
1
Journal of financial services marketing : JFSM
1
Spanish journal of finance & accounting : the official journal of AECA - Asociación Española de Contabilidad y Administración de Empresas
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The journal of product & brand management
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ECONIS (ZBW)
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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea
;
Martínez, Patricia
;
Rodríguez del …
- In:
Service business
7
(
2013
)
3
,
pp. 459-481
Persistent link: https://www.econbiz.de/10009776966
Saved in:
2
CSR identity and image : are they aligned in the banking industry?
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Corporate social responsibility : challenges, benefits …
,
(pp. 65-86)
.
2014
Persistent link: https://www.econbiz.de/10010399016
Saved in:
3
Customer responses to the CSR of banking companies
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of product & brand management
24
(
2015
)
5
,
pp. 481-493
Persistent link: https://www.econbiz.de/10011443026
Saved in:
4
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
5
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
6
How customer support for corporate social responsibility influences the image of companies : evidence from the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Corporate social responsibility and environmental management
22
(
2015
)
3
,
pp. 155-168
Persistent link: https://www.econbiz.de/10011342782
Saved in:
7
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
8
Customer CSR expectations in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10010366744
Saved in:
9
Análisis de las políticas de gestión de la responsabilidad social corporativa en el sector bancario español
Pérez, Andrea
-
2012
Persistent link: https://www.econbiz.de/10010228115
Saved in:
10
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
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