Bank is an establishment that makes to individuals such advances of money as may be required, safely made available, and to which individuals entrust money when not needed by them for use. A bank has several functions like borrowing and lending money in terms of deposit and loan. Modern banking...

Customer relationship management is the subjective comparison that customer make between the service that they want to receive and what they actually get. Customer satisfaction is an overall customer attitude towards a service provider or an emotional reaction to the difference what customer...