Post-liberalisation, the Indian Banking industry has witnessed major transformations. The globalisation and modernization of the industry, has paved the way for automation and technology interfaces. The structure of the banking industry has completely been redefined and banks have repositioned...

The banking sector is an important contributor to the service economy of the country. With privatisation in the last decade, several Indian private banks and foreign banks are making a mark in the banking scene. Attracting customers from new customer segments, will only help banks in exploring...