Drawing on theoretical insights from research on social comparison processes, this article explores how managers can use performance feedback to sustain employees’ motivation and performance in organizations. Using a field experiment at a Japanese bank, we investigate the effects of valence...

Sustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design related strategies for accomplishing this goal: specialization to capture the benefits of repetition or variety to keep workers...