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Configurations of service quality perceptions: an inter-segment analysis
Yavas, Ugur - In: Journal of international marketing and marketing research 35 (2010) 2, pp. 67-75
Persistent link: https://www.econbiz.de/10003981062
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The role of customer orientation as a moderator of the job demand-burnout-performance relationship : a surface-level trait perspective
Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Journal of retailing 85 (2009) 4, pp. 480-492
Persistent link: https://www.econbiz.de/10003930089
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Customer orientation as a buffer against job burnout
Babakus, Emin; Yavas, Ugur - In: The service industries journal 32 (2012) 1/2, pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
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Correlates of customer loyalty to financial institutions : a case study
Yavas, Ugur; Babakus, Emin; Deitz, George D.; Jha, Subhash - In: The journal of consumer marketing 31 (2014) 3, pp. 218-227
Persistent link: https://www.econbiz.de/10010395516
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Relationships between organizational support, customer orientation, and work outcomes ; a study of frontline bank employees
Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 28 (2010) 3, pp. 222-238
Persistent link: https://www.econbiz.de/10008696406
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Bank image : exposition and illustration of correspondence analysis
Yavas, Ugur; Shemwell, Donald J. - 2007
Persistent link: https://www.econbiz.de/10003541411
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Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sarkar Sengupta, Aditi; Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 884-903
Persistent link: https://www.econbiz.de/10011490746