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Bank's service failures and bank customers' switching behavior : does bank reputation matter?

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Factors of loan service quality affecting the satisfaction of small and medium enterprises customers in Vietnam

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Customers experience and problem resolutions in retail banking : some empirical evidence from Italian banking

Malinconico, Antonella; Fuccio, Nathalie - In: International journal of financial innovation in … 1 (2016) 1/2, pp. 109-126

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Aiming for a perceived partnership in relationship lending : a viable tool for differentiation in financial services?

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Service Quality in Retail Banking : An Indian Perspective

Arora, Usha - 2012

This paper highlights and measures the quality of services provided by commercial banks in India. The perceptions of …

Persistent link: https://www.econbiz.de/10013104701

Service quality in retail banking : an Indian perspective

Arora, Usha; Vashishat, Bhavna - In: The IUP journal of marketing management : IJMM 10 (2011) 3, pp. 56-71

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Home loan portfolio of Indian public sector banks

Patnaik, B. C. M. - In: International journal of applied business and economic … 16 (2018) 2, pp. 495-508

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Private sector banks : a study of borrowers' satisfaction on retail loans

Kumari, H. Vasantha; Rani, S. Sheela - In: International journal of economic research 11 (2014) 1/2, pp. 473-479

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Lending Rate Cut to Customers : Retail Giant HDFC Bank

Bag, Dinabandhu - 2021

Mr. Ramesh a customer of HDFC Bank read in the newspaper The Times of India on 2nd August 2017 about the repo rate was … reduced by the Reserve bank of India, from 625 Basis Points (BP) to 600 basis Points (BP). The newspaper on 2nd August 2017 … also mentioned that all banks were expected to follow soon. Mr. Ramesh met the Chief Branch Manager of HDFC bank, a retail …

Persistent link: https://www.econbiz.de/10013215010

An investigation of the relationships among consumer satisfaction, loyalty, and market share in Kuwaiti loan services

Al-Wugayan, Adel A. A.; Pleshko, Larry P.; Baqer, Samar M. - In: Journal of financial services marketing : JFSM 13 (2008/09) 2, pp. 95-106

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