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‘‘By-the-book’’ decision making : how service employee desire for decision latitude influences customer selection decisions
Bone, Sterling A.; Mowen, John C. - In: Journal of service research : JSR 13 (2010) 2, pp. 184-197
Persistent link: https://www.econbiz.de/10003982853
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Profiting from protecting small business borrowers : take that to the bank!
Williams, Jerome D.; Bone, Sterling A.; Christensen, … - In: Rutgers business review 5 (2020) 2, pp. 226-235
Persistent link: https://www.econbiz.de/10012390234
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Shaping small business lending policy through matched-pair mystery shopping
Bone, Sterling A.; Christensen, Glenn L.; Williams, … - In: Journal of public policy & marketing 38 (2019) 3, pp. 391-399
Persistent link: https://www.econbiz.de/10012534254