Purpose – The purpose of the research presented in this paper is to provide a new approach related to the definition of variables in disaggregating branch expenses and income for evaluating the overall technical efficiency of bank branches by means of data envelopment analysis (DEA)....

Purpose – The purpose of this paper is to assess the efficiency of individual branches of a large Greek bank through the application of both goal programming (GP) and data envelopment analysis (DEA). Design/methodology/approach – The paper employs a particular least absolute deviations (LAD)...

Purpose – The purpose of this paper is to assess the efficiency of individual branches of a large Greek bank through the application of both goal programming (GP) and data envelopment analysis (DEA). Design/methodology/approach – The paper employs a particular least absolute deviations (LAD)...

Purpose – The purpose of this paper is to provide a framework for evaluating the overall performance of bank branches in terms of profitability efficiency and effectiveness. Design/methodology/approach – Applying a two‐stage DEA model to a sample of bank branches of a large commercial bank...