Purpose – The purpose of this paper is to assess the efficiency of individual branches of a large Greek bank through the application of both goal programming (GP) and data envelopment analysis (DEA). Design/methodology/approach – The paper employs a particular least absolute deviations (LAD)...

Purpose – The purpose of this paper is to assess the efficiency of individual branches of a large Greek bank through the application of both goal programming (GP) and data envelopment analysis (DEA). Design/methodology/approach – The paper employs a particular least absolute deviations (LAD)...

Purpose – The purpose of this paper is to provide a framework for evaluating the overall performance of bank branches in terms of profitability efficiency and effectiveness. Design/methodology/approach – Applying a two‐stage DEA model to a sample of bank branches of a large commercial bank...