Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Behavioural operations"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Design vs practice : How probl...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Behavioural operations
Beziehungsmarketing
1
Call centre
1
Call centres
1
Call routing
1
Callcenter
1
Customer contract
1
Customer service
1
Dienstleistungsmanagement
1
Dienstleistungsqualität
1
IVR system
1
Kundenservice
1
Queueing theory
1
Relationship marketing
1
Service management
1
Service quality
1
Service system design
1
Tourenplanung
1
Vehicle routing problem
1
Warteschlangentheorie
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Ellway, Benjamin
1
Published in...
All
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
