Presents an illustrative example of a benchmarking exercise for non‐corporate R&D organizations. Drawing from a global study of 60 R&D organizations from around the world, the benchmarking practice for identification of processes, practices and best practices is examined. Focuses primarily on...

Purpose – To highlight a few critical issues related to indicators that are used to compare organizational practices. Design/methodology/approach – The approach is as follows: to compare the efficacy of qualitative and quantitative indicators; objectivity in identification of processes and...