Purpose – The main purpose of the present study is to develop appropriate construct to benchmark occupational health and safety performance in industrial setting so that deficiencies can be highlighted and possible strategies can be evolved to improve the performance....

Purpose – The main purpose of the present study is to develop an integrated approach combining data envelopment analysis (DEA) and neural network (NN) for assessment and prediction of performance of Indian B‐schools for effective decision making as error and biasness due to human...

In this article an application-oriented approach to analyze the cost of conformance of services, i. e. ‘cost of customer satisfaction’, is presented. Contrary to quality costing methods in manufacturing industries, which are concerned about objective quality standards, services have to...