Lambert, Thomas E.; Min, Hokey; Srinivasan, Arun K. - In: Benchmarking: An International Journal 16 (2009) 4, pp. 543-561
Purpose – The purpose of this paper is to benchmark and measure the comparative efficiency of emergency medical services (EMS) in major US cities (populations greater than 100,000). In so doing, this paper aims to develop a benchmark that can be emulated by cities lagging in EMS efficiency....
