Lam, Edmond W.M.; Chan, Albert P.C.; Chan, Daniel W.M. - In: Benchmarking: An International Journal 11 (2004) 3, pp. 287-302
Benchmarking can be an effective way of helping organizations to deliver better services through continuous improvement …. The concept of benchmarking has been extensively applied to the construction industry in recent years to enhance the … innovative procurement method – design and build, and the identification of critical success factors can enable project team …