Purpose – The aim of this study is to demonstrate suitability of the continuous improvement framework and use of benchmarking method in the context of sports. Design/methodology/approach – This study uses non‐financial performance measures that are indicative of performance and are closely...

Purpose – In this paper, the aim is to propose a framework for utilizing quality function deployment (QFD) and benchmarking in combination to chalk out an improvement plan that redesigns or modifies existing processes to a point where they consume the least amount of resources while imparting...

Purpose – The typology developed in this research allows one to compare a variety of information services around the world. A properly built typology ensures a methodologically‐valid framework. Design/methodology/approach – In this research typology‐building methodologies developed in...

Purpose – Despite the proven benefits of an extended service business, most manufacturing companies find it extremely difficult to increase service revenues successfully. Design/methodology/approach – An extensive benchmarking project was conducted with a variety of firms in order to gain a...

Benchmarking is defined as "an improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance." (Bemowski, 1992, p. 20). Under the...