Purpose – Literature and practice highlight the need to stimulate processes of qualitative growth in SMEs. The aim of the research presented in this paper is to identify a type of benchmarking and a benchmarking tool which can support the qualitative growth of these companies....

This chapter introduces benchmarking as a multifaceted concept based on action-oriented approach that goes beyond the simple study of a process or the search for a performance measure; through the measurement, analysis, and comparison with the best internal or external references benchmarking...

A project is reported that benchmarked "best practice" mature organisations, with a base in the United Kingdom, on the processes and practices that they perceive underpinned successful innovation projects. The majority of organisations had director level personnel involved in the innovation...