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Organizational response to goods failure complaints : the role of culture on perceptions of interactional justice and customer satisfaction
Muralidharan, Etayankara
;
Guo, Wenxia
;
Fazel, Hesham
; …
- In:
Global business review
22
(
2021
)
6
,
pp. 1327-1344
Persistent link: https://www.econbiz.de/10012660399
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