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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Consumer behaviour
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Revenue management
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Revenue-Management
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Customer satisfaction
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Kundenzufriedenheit
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Preismanagement
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Hotellerie
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United States
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consumer reviews
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hotels
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user-generated content
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Lee, Chung Hun
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Noone, Breffni M.
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.
;
Lee, Chung Hun
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
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