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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Learning organization
9
Lernende Organisation
9
USA
6
United States
6
Firm performance
5
Unternehmenserfolg
5
Crisis management
3
Krisenmanagement
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Nursing home
3
Pflegeheim
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California
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Complaint management
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Corporate disclosure
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Decision under uncertainty
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Entscheidung unter Unsicherheit
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Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Hospital
2
Kalifornien
2
Krankenhaus
2
Legal compliance
2
Normbefolgung
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Organisationsforschung
2
Organizational research
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Stakeholder
2
Unternehmenspublizität
2
organizational learning
2
1997-2004
1
Asymmetric information
1
Asymmetrische Information
1
Board of Directors
1
Board of directors
1
Communication media
1
Cooperation
1
Corporate reputation
1
Decision under risk
1
Dienstleistungsqualität
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English
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Desai, Vinit M.
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British journal of management : BJM
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Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
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ECONIS (ZBW)
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Power, legitimacy, and urgency in organizational learning : learning through stakeholder complaints to improve quality in the California nursing home industry
Desai, Vinit M.
- In:
Journal of leadership & organizational studies : JLOS; …
17
(
2010
)
3
,
pp. 264-275
Persistent link: https://www.econbiz.de/10008655746
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Ingnorance isn't bliss : complaint experience and organizational learning in the California nursing home industry, 1997 - 2004
Desai, Vinit M.
- In:
British journal of management : BJM
21
(
2010
)
4
,
pp. 829-842
Persistent link: https://www.econbiz.de/10008759576
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