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The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin; Siems, Florian; Kunz, Werner H. - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
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Interactions within online review sites : motives, effects and management
Munzel, Andreas - 2013
Persistent link: https://www.econbiz.de/10010201403
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Rage against the machine : experimental insights into customers' negative emotional responses, attributions of responsibility, and coping strategies in artificial intelligence-based service failures
Pavone, Giulia; Meyer-Waarden, Lars; Munzel, Andreas - In: Journal of interactive marketing 58 (2023) 1, pp. 52-71
Persistent link: https://www.econbiz.de/10014228865