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Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.; Meyer, Tracy; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 7, pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem; El Hedhli, Kamel; Chebat, Jean-Charles - In: International journal of quality and service sciences 6 (2014) 4, pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
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Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy - In: Journal of business research : JBR 62 (2009) 10, pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
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How culture moderates the effects of justice in service recovery
Chebat, Elise; Roth, Yefim; Chebat, Jean-Charles - In: Review of marketing science 18 (2020) 1, pp. 21-41
Persistent link: https://www.econbiz.de/10012298668
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Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane; Borges, Adilson; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 5, pp. 665-669
Persistent link: https://www.econbiz.de/10009734833