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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Consumer behaviour
12
Konsumentenverhalten
12
Customer satisfaction
5
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Experiment
3
Failure severity
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Online retailing
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Online-Handel
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Service quality
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Social Web
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Social web
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Anthropomorphism
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Beziehungsmarketing
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Complaint management
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Coronavirus
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Dienstleistungsmarketing
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Financial services marketing
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Gender
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Geschlecht
2
Innovation adoption
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Innovationsakzeptanz
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Internet marketing
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Mobile communications
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Mobile phone
2
Mobilkommunikation
2
Mobiltelefon
2
Online-Marketing
2
Relationship marketing
2
Responsibility attribution
2
Robo-advisor
2
Robot gender
2
Service involvement
2
Service recovery
2
Services marketing
2
Social presence
2
Tangible compensation
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Trust
2
Viral marketing
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Bambauer-Sachse, Silke
2
Rabeson, Landisoa
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Rabeson, Landisoa Eunorphie
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Journal of retailing and consumer services
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The journal of services marketing
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ECONIS (ZBW)
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Determining adequate tangible compensation in service recovery processes for developed and developing countries : the role of severity and responsibility
Bambauer-Sachse, Silke
;
Rabeson, Landisoa
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 117-127
Persistent link: https://www.econbiz.de/10010468490
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2
Service recovery for moderate and high involvement services
Bambauer-Sachse, Silke
;
Rabeson, Landisoa Eunorphie
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 331-343
Persistent link: https://www.econbiz.de/10011387765
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