Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Beschwerdemanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Is "putting yourself in their...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Consumer behaviour
17
Konsumentenverhalten
16
Beziehungsmarketing
11
Relationship marketing
11
China
9
Social network
9
Soziales Netzwerk
9
Saudi Arabia
8
Customer satisfaction
7
Brand management
6
Confidence
6
Kundenzufriedenheit
6
Lieferantenmanagement
6
Social Web
6
Social web
6
Supplier relationship management
6
Vertrauen
6
Brand image
5
Dienstleistungsqualität
5
Guanxi
5
Markenführung
5
Saudi-Arabien
5
Service quality
5
Trust
5
B-to-B-Marketing
4
Business network
4
Business-to-business marketing
4
Markenimage
4
Unternehmensnetzwerk
4
Brand
3
Complaint management
3
Customer service
3
Einzelhandel
3
Emotion
3
Et-Moone
3
Firm performance
3
Kundenservice
3
Loyalty
3
Marketing management
3
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Abosag, Ibrahim
2
Gruber, Thorsten
2
Szmigin, Isabelle
2
Liu, Shuqin
1
Löfgren, Martin
1
Ma, Ke
1
Reppel, Alexander
1
Reppel, Alexander E.
1
Wang, Han
1
Wang, Weisha
1
Zhao, Lingyu
1
Zheng, Chundong
1
more ...
less ...
Published in...
All
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How to make consumers tolerate robotic service failures
Zheng, Chundong
;
Liu, Shuqin
;
Zhao, Lingyu
;
Ma, Ke
; …
-
2025
Persistent link: https://www.econbiz.de/10015358900
Saved in:
2
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
Saved in:
3
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
