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~subject:"Betriebliche Wertschöpfung"
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Guest editorial: The road back...
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Betriebliche Wertschöpfung
Beziehungsmarketing
52
Relationship marketing
52
Consumer behaviour
50
Konsumentenverhalten
46
Customer satisfaction
36
Services
35
Dienstleistungsqualität
34
Kundenzufriedenheit
34
Service quality
34
Dienstleistung
33
Customer experience
28
Kundenintegration
28
Customer integration
27
Service-dominant logic
26
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-Dominant Logic
23
Sweden
21
Schweden
20
Value creation
20
Service innovation
19
Dienstleistungsmarketing
17
Services marketing
16
Dienstleistungsinnovation
14
Innovationsmanagement
14
Innovation management
12
Dienstleistungsmanagement
11
Service management
11
Theorie
10
Theory
10
Customer service
9
Kundenservice
9
Lieferantenmanagement
9
Nachhaltige Entwicklung
9
Supplier relationship management
9
Sustainable development
9
Organisatorischer Wandel
8
Organizational change
8
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Undetermined
10
Free
3
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Article
20
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Article in journal
17
Aufsatz in Zeitschrift
17
Aufsatz im Buch
2
Book section
2
Language
All
English
20
Author
All
Edvardsson, Bo
20
Tronvoll, Bård
8
Colurcio, Maria
3
Skålén, Per
3
Di Pietro, Laura
2
Enquist, Bo
2
Gustafsson, Anders
2
Renzi, Maria Francesca
2
Witell, Lars
2
Åkesson, Maria
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
Carida', Angela
1
Caridà, Angela
1
Davidsson, Nina
1
Dehling, Sebastian
1
Gruber, Thorsten
1
Guglielmetti Mugion, Roberta
1
Jonas, Julia M.
1
Kleinaltenkamp, Michael
1
Koskela-Huotari, Kaisa
1
Kristensson, Per
1
Lervik-Olsen, Line
1
McColl-Kennedy, Janet R.
1
McHugh, Patricia
1
Mele, Cristina
1
Parasuraman, A.
1
Pastore, Alberto
1
Reynoso, Javier
1
Stålhammar, Anna
1
Sörhammar, David
1
Touminen, Tiina
1
Ungaro, Veronica
1
Windahl, Charlotta
1
Xu, Yingzi
1
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Journal of service management
4
Marketing theory
3
Journal of business research : JBR
2
A Research Agenda for Service Marketing
1
Advances in services innovations
1
International journal of quality and service sciences
1
International journal of services technology and management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Toward a better understanding of the role of value in markets and marketing
1
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ECONIS (ZBW)
20
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1
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
Expanding understanding of service exchange and value co-creation : a social construction approach
Edvardsson, Bo
;
Tronvoll, Bård
;
Gruber, Thorsten
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
2
,
pp. 327-339
Persistent link: https://www.econbiz.de/10009124103
Saved in:
4
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
5
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
6
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
7
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
8
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
9
Value proposition test-driving for service innovation : how frontline employees innovate value propositions
Åkesson, Maria
;
Skålén, Per
;
Edvardsson, Bo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 338-362
Persistent link: https://www.econbiz.de/10011528303
Saved in:
10
Transforming form the goods to the service-dominant logic
Skålén, Per
;
Edvardsson, Bo
- In:
Marketing theory
16
(
2016
)
1
,
pp. 101-121
Persistent link: https://www.econbiz.de/10011494990
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